Terms and Conditions
Last updated: September 14, 2026
These Terms and Conditions govern access to this website and purchases from Medtruva. By using the website or placing an order, you agree to these terms and to our Refund and Returns Policy. If you do not agree, do not use the website or place an order.
Research use only
Medtruva products are supplied strictly for legitimate laboratory research. They are not medicines, supplements, food, cosmetics, or consumer products; are not for human or veterinary use; and are not intended to diagnose, treat, cure, or prevent any disease. Website content is educational product information and does not provide medical, veterinary, legal, or regulatory advice.
Purchaser responsibilities
You represent that you are legally able and authorized to purchase the products, have the facilities and expertise required for safe handling and storage, and will use them only for lawful research. You are responsible for reviewing all applicable laws, institutional rules, import requirements, permits, and destination restrictions before ordering. You must not resell, relabel, administer, ingest, or use a product for any prohibited purpose.
Product information
Product descriptions, analytical reports, lot information, references, and other materials are provided for research and identification purposes. They do not establish clinical safety, efficacy, sterility, regulatory approval, or suitability for a particular experiment. Packaging, labeling, or appearance may change without affecting the stated identity or quantity.
Orders and acceptance
Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order, including for stock, pricing, payment, compliance, destination, fraud-prevention, or fulfillment reasons. An automated confirmation only acknowledges receipt; a binding sale is formed when we accept the order for fulfillment. If we cancel an order after payment, we will refund the amount collected for the cancelled item or order.
Prices, currency, and payment
Prices and availability may change. We may correct an obvious pricing or description error before dispatch and will give you the option to confirm the corrected order or receive a refund. Displayed currency conversions may be estimates; your payment provider may apply its own exchange rate or fees. You authorize us and our payment providers to charge the payment method selected at checkout.
Shipping and delivery
Delivery dates are estimates unless expressly agreed otherwise. You are responsible for providing a complete, accurate delivery address and for any destination import, customs, tax, permit, or carrier requirements. Please inspect the shipment on arrival and report problems as described in our Refund and Returns Policy.
Returns, cancellations, and refunds
Our Refund and Returns Policy forms part of these terms and explains eligibility, time limits, evidence requirements, return shipping, replacements, and refund timing.
Accounts and website use
You must provide accurate information, keep account credentials secure, and notify us of suspected unauthorized use. You may not interfere with the website, attempt unauthorized access, introduce malicious code, scrape the site at unreasonable volume, or use its content or services unlawfully.
Intellectual property
The website, brand, text, graphics, product presentation, and original materials are owned by or licensed to Medtruva and are protected by applicable intellectual-property laws. Limited personal or internal research reference use does not transfer ownership or permit commercial copying.
Disclaimers and limitation of liability
To the fullest extent permitted by law, the website and products are provided without warranties beyond those expressly stated, and Medtruva is not liable for indirect, incidental, special, or consequential loss arising from misuse, prohibited use, improper storage, unauthorized resale, or failure to follow product information. Nothing in these terms excludes liability or customer rights that cannot lawfully be excluded or limited.
Changes and severability
We may update these terms by posting a revised date. The terms in effect when your order is accepted govern that order. If any provision is unenforceable, the remaining provisions continue to apply.
Governing law
These terms are governed by the laws applicable to the seller’s United States registration, without limiting mandatory protections that apply in your place of residence or delivery.
Contact us
For questions about these terms or an order, use our Contact Us page.