Frequently Asked Questions
Straight answers on what we sell, how it is tested, and how ordering works.
What does “for research use only” mean?
Medtruva supplies peptides as laboratory research materials. They are not medicines, supplements, or personal-use products, are not approved for human or veterinary use, and are sold only to adult researchers who confirm this at checkout. Nothing on this site is medical advice.
How do you verify purity and identity?
Every peptide is tested twice with HPLC: once by our vetted supplier’s facility and again by independent third-party testing commissioned by Medtruva. The certificate of analysis for each lot is published on the product page and can be retrieved with the lot number printed on the vial at our lot lookup page. Lab verification of the launch lots is in progress; sample certificates show the format until the signed reports are issued.
Where do you ship from, and where to?
Orders dispatch from our US (Virginia) or UAE facility with tracked delivery. Medtruva operates US (USD) and UAE (AED) storefronts; select your region with the flag in the header. Shipping options and timing for each region are shown at checkout.
How should peptides be stored?
Lyophilised (powder) vials should be kept sealed, protected from light, and refrigerated at 2–8 °C for short-term storage or frozen at −20 °C for long-term storage. Reconstituted material should be refrigerated and used within the period appropriate to the compound. Detailed handling notes are included with every order.
What is your refund policy?
Unopened, unused product is refunded in full. Because peptides are temperature-sensitive research materials, vials that have been opened or used cannot be returned. Full details are in the refund policy.
When can I order?
Ordering is open now in Dubai through the UAE storefront (Retatrutide 40mg, while stock lasts). The rest of the catalog and the US storefront open soon; the catalog and BODYMAP™ are open to browse in the meantime.
Which payment methods do you accept?
Credit and debit cards at launch, processed through a PCI-compliant payment provider. We do not store card details.
Do you sell to businesses and institutions?
Yes. Laboratories, universities and research organisations can email support@medtruva.com for volume pricing and documentation requests.
How do I contact you?
Email support@medtruva.com or use the chat on this site. We reply within one business day.
Email support@medtruva.com and a person will answer within one business day.
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For laboratory research only. Not for human or veterinary use.
